SPINMS.CA | First Contact
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First Contact

First Contact

You will find useful information below.
We encourage you to read and follow these telephone tips.

The MS program receives a high volume of phone calls every day.
We need your help to offer an easy and rapid telephone access to you and your families.

For information about Hospital departments and services, please call (514) 398-6644

OUR LOCATION

McGill University Health Center
Montreal Neurological Hospital

 

3801 University street, Room 267
Montréal, QC  H3A 2B4

 

(514) 398-1931 Telephone
(514) 398-7454 Fax

CLINIC OPENING HOURS

Monday to Friday from 09h00 to 16h00.

 

Please note that phone calls are taken
between 9h00 and 12h00 and 13h00 and 15h00.

If you would like to leave a voicemail, please follow the instructions provided in the recorded message.

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If you feel your situation requires evaluation and you have difficulty reaching us, call Info Santé (811) or your local CLSC.

If it is an absolute emergency go to the emergency room of the nearest hospital.

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HOW TO MAKE AN APPOINTMENT

For regular follow-up appointments call several months in advance as appointments fill up quickly.

To make an appointment with a neurologist or a nurse, please call between 9h00 and 12h00 and 13h00 and 15h00.

When you call, have your hospital card and a pad and pencil to write down instructions.

If you have to cancel your appointment, please advise us in advance.

For a first visit, please plan 2 hours since you will meet with the neurologist and the clinical nurse specialist.

CALLS ABOUT A RELAPSE, SYMPTOM

OR OTHER HEALTH CONCERN

Your family doctor is the person to see if you have an acute problem (such as an infection) or has other medical illnesses (such as diabetes, high blood pressure, etc.)

 

Some conditions, such as an infection or the flu, may make your MS symptoms temporarily worse. In such situations, you should still see your family doctor first to have your medical condition treated. For these reasons, it is very important to have a family doctor.

You may want to call the MS Clinic about your symptoms or to discuss some concerns.

Please note that the receptionist will take a short message and will transmit it to the appropriate person.

Please leave a phone number where you can be reached at specific times of the day.

As much as possible please call early in the workday and before Friday.

Before calling the MS Clinic, take a moment to organize your thoughts, just in case you are asked the following questions:

What is the problem? Is it a relapse, medication problem, other symptom?

If you have pain, what kind of pain is it? Does anything relieve it or provoke it?

Do you suspect infection? (like a bladder infection or a cold). If you suspect you have fever, please take your temperature before calling.

Have a list of your medications with you.

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HOW TO GET A PRESCRIPTION REFILLED

Prescription should be renewed at your regular clinic visit.

 

The physician will review your chart to see whether the medication is still needed, whether the dosage should be changed and so on. Such a review with your doctor makes medical care safer.

 

For emergency renewals only:

When calling for a prescription refill, make sure to have the phone number of your drugstore.

The request should be made during clinic hours and before you are down to the last pill (expect a delay of a few days to get your prescription).

For prescription renewals for special therapies (Avonex, Betaseron, Copaxone, Rebif) please call one month in advance to make sure you will be on time to renew your medication.

OTHER RESOURCES
TO GET INFORMATION 

Side effects or concerns about immunomodulators infections:

 

Avonex | Biogen Idec
1-888-456-2263

 

Betaseron | Bayer
1-800-977-2770 (6000)

 

Copaxone | Teva Canada Innovation
1-800-283-0034

 

Extavia | Novartis
1-888-557-5050

 

GILENYA | Novartis
1-800-445-3692

 

Rebif | emdSerono
1-888-677-3243

 

Tysabri | Biogen Idec
1-888-827-2827

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READY FOR YOUR FIRST VISIT

To help ensure your visit with your neurologist runs as smoothly as possible, remember to bring:

Your provincial health card

All medication you are currently using (ask your pharmacist to print a list)

Comfortable shoes and clothes

Reading glasses (if necessary)

A list of your three most important questions or topics you want to discuss

A friend or a family member if possible

IF YOU HAVE GENERAL QUESTIONS
ABOUT MS

VISIT MS useful links

Neuro-patient Resource Centre

 

MNH Room 355

 

(514) 398-5358

 

Québec MS Society

 

1010-550 Sherbrooke West, Montreal H3A 1B9

 

(514) 849-7591

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